What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we cant log into jot form and we dont know why

    Asked by Beth Knapp on June 12, 2013 at 08:54 AM

    It has been increasingly frustrating when I try to logon to jotform and it tells me that the username and password dont match.  I know that it is the correct user name and password and nobody else is logged on --

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    Answered by gori-mathew on June 12, 2013 at 09:02 AM

    Hi Beth,

    Apologies for the inconveniences caused, please provide us the account's user name so that we can be able to help solve this issue. I can only find one guest account"guest_31253983727057" under your email address but no form has been created under the account.


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    Answered by sidharth_kch on June 12, 2013 at 09:23 AM

    @Beth Knapp

    Based on your IP address, I see you have one more account and the username is "katzjcc". The email id used to create this account is "do***@jfedsnj.org"

    Do you have access to this email id? You can try to reset your password by clicking "Forgot Password" which is just below "Sign In" button.