- Beth KnappAsked on June 12, 2013 at 08:54 AM
It has been increasingly frustrating when I try to logon to jotform and it tells me that the username and password dont match. I know that it is the correct user name and password and nobody else is logged on --
- gori-mathewAnswered on June 12, 2013 at 09:02 AM
Apologies for the inconveniences caused, please provide us the account's user name so that we can be able to help solve this issue. I can only find one guest account"guest_31253983727057" under your email address but no form has been created under the account.
- sidharth_kchAnswered on June 12, 2013 at 09:23 AM
Based on your IP address, I see you have one more account and the username is "katzjcc". The email id used to create this account is "email@example.com"
Do you have access to this email id? You can try to reset your password by clicking "Forgot Password" which is just below "Sign In" button.