we cant log into jot form and we dont know why

  • Profile Image
    Beth Knapp
    Asked on June 12, 2013 at 08:54 AM

    It has been increasingly frustrating when I try to logon to jotform and it tells me that the username and password dont match.  I know that it is the correct user name and password and nobody else is logged on --

  • Profile Image
    gori-mathew
    Answered on June 12, 2013 at 09:02 AM

    Hi Beth,

    Apologies for the inconveniences caused, please provide us the account's user name so that we can be able to help solve this issue. I can only find one guest account"guest_31253983727057" under your email address but no form has been created under the account.

    Thanks!

  • Profile Image
    sidharth_kch
    Answered on June 12, 2013 at 09:23 AM

    @Beth Knapp

    Based on your IP address, I see you have one more account and the username is "katzjcc". The email id used to create this account is "do***@jfedsnj.org"

    Do you have access to this email id? You can try to reset your password by clicking "Forgot Password" which is just below "Sign In" button.

    Thanks,

    Sidharth