What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem upgrading account to Economy Plan

    Asked by cr3250 on June 12, 2013 at 11:32 AM

    I had a premium account, and upgraded to an Economy account.   However I was trying to switch payment methods to my busness card instead of my personal card.   I switched back to premium in an attempt to add my buisness credit card.   


    I need an Economy Account, and contacted Plimus.  They told me to contact you.    I have paid for the Economy account, and would like to maintain the economy account.    I will get my payment methods switched later.


    any assistance is appreciated.

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    JotForm Support

    Answered by Welvin on June 12, 2013 at 12:46 PM


    Thanks for contacting us. You have to change first your Payment Method before upgrading your account to our Economy Plan. Go to My Account - Billing Section to change this


    Let us know when done so we can check.