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    Emails Not Being Sent with Submitted Forms

    Asked by martinandassociatespa on June 12, 2013 at 11:36 AM

    form id:2665226783

     

    All of a sudden we stopped receiving emails today when forms were submitted, I logged into our jotform account and made sure that all the email alerts were set up properly, which they were, but we're still not receiving emails on new jotform submittals?

    Page URL:
    http://form.jotform.com/form/2665226783

    Emails JotForm email email alerts
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    Answered by EliezerN on June 12, 2013 at 01:09 PM

    Hello,

    I have checked your form and the email notification settings, I have checked if the email addresses you have in the email recipients are in the bounce list but they are not.

    But checking the settings I found that the Sender Email fields in your notifications are not setup to noreplay@jotform.com as they have to be. This may be the cause of this issue, please set the changes in your three notifications and test your form.

    This must solve this issue, but if the problem persists, don't hesitate to contact us.

    Thanks!

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    Answered by wegoshop on June 12, 2013 at 01:21 PM

    I think that is supposed to be noreply@jotform.com, not noreplAy, however I am having the same issue and i do have this set up as suggested and it is still not working. And also it only started happening within the past couple of days. I have submitted my own trouble request. Just waiting on a fix.

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    Answered by sidharth_kch on June 12, 2013 at 02:37 PM

    @wegoshop

    Yes you are right. I apologize for my colleague's typo error.  I believe he has already responded to you on your thread: http://www.jotform.com/answers/228558-Submissions-not-being-forwarded-or-sent#2

    Thanks,

    Sidharth