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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can no longer view my uploaded file submissions! **HELP**

    Asked by wucot on April 22, 2011 at 02:07 PM


    I went ahead and pulled the down submission icon on one of my forms, since our deadline has been met for an awards ceremony that we are holding. After checking back on the jotform later (to download the submissions), I realized that all of the uploaded files for submissions are now gone. poof. vanished.

    I still retain all of the user information and descriptions of what was attached in the original submissions, but now no longer have the files. It is CRUCIAL that I gain access to those files back. I can see that 3.21 gb worth of space out of our 10gb is still used up. So the files are still around, but I can not view them.

    If you can inform me of a way to find this, be it sent out, re-pushed or even FTP'd -- I'd highly appreciate it.


    Thank you.

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    JotForm Support

    Answered by NeilVicente on April 22, 2011 at 02:27 PM


    Your other posting was not deleted, it is still here.

    Anyway, like I mentioned in that thread, I have already submitted a request ticket to have the links to the uploaded files in your form restored. Thank you for your patience.