What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm page not loading but status says that the sight is up.

    Asked by Gina on June 12, 2013 at 02:16 PM
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    Answered by sidharth_kch on June 12, 2013 at 03:57 PM


    Please let us know your username or the form ID so that we can have a look. I see that you have a guest account but no form created yet.

    Have you tried clearing your browser cache? Please clear you browser cache and see if that helps you. 



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    Answered by Gina on June 12, 2013 at 05:52 PM
    My user name is GinaRuffner
    Gina N. Ruffner
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    JotForm Support

    Answered by EltonCris on June 12, 2013 at 09:15 PM

    Hi Gina,

    The site is running fine, we do not experienced similar as this. You can check JotForm uptime status here: http://jotformstatus.com/

    I would suggest to clear your browsers cache and cookies or try the page using different browser to further check. This might also be an issue with the network, if you have any other internet connection, please try it their and see if the problem is solved.

    Let us know your findings. Thanks!