What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stopped receiving emails on June 11th on ALL FORMS

    Asked by bcometa on June 12, 2013 at 02:29 PM

    Arg! Just noticed we stopped getting emails for all our forms. They are being submitted, but the email notifications aren't being sent. Please let me know what changed so I can fix it ASAP. The setup looks right to me. 

    Emails email email notifications
  • Profile Image

    Answered by bcometa on June 12, 2013 at 02:34 PM

    nm, hopefully this will fix things: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image
    JotForm Support

    Answered by jonathan on June 12, 2013 at 03:09 PM

    Hi Brian,

    Thank you for updating us.

    Yes, this  guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues should help on the issues.

    I have noticed that your forms recent email's log have status like this

    /var/log/mail.log:Jun 12 13:35:36 us-app2 sm-mta[24448]: r5CHZYG7024441: to=<####@300dollardatarecovery.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126585, relay=300dollardatarecovery.com. [174.122.50.7], dsn=5.1.1, stat=User unknown

    the status dsn=5.1.1 is usually due to unknown user (email account not resolved). So, applying the suggestion on that guide will fix this issue.

    Contact us again anytime should you need further assistance.

    Thanks.