- bcometaAsked on June 12, 2013 at 02:29 PM
Arg! Just noticed we stopped getting emails for all our forms. They are being submitted, but the email notifications aren't being sent. Please let me know what changed so I can fix it ASAP. The setup looks right to me.
- bcometaAnswered on June 12, 2013 at 02:34 PM
nm, hopefully this will fix things: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
- JotForm SupportjonathanAnswered on June 12, 2013 at 03:09 PM
Thank you for updating us.
Yes, this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues should help on the issues.
I have noticed that your forms recent email's log have status like this/var/log/mail.log:Jun 12 13:35:36 us-app2 sm-mta: r5CHZYG7024441: to=<####@300dollardatarecovery.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126585, relay=300dollardatarecovery.com. [22.214.171.124], dsn=5.1.1, stat=User unknown
the status dsn=5.1.1 is usually due to unknown user (email account not resolved). So, applying the suggestion on that guide will fix this issue.
Contact us again anytime should you need further assistance.