What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment received but no submission shown

    Asked by LBattiste on June 12, 2013 at 04:56 PM

    I received a payment from the registration form I have on my site. On the jotform website, it shows 0 submissions for the form.

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    JotForm Support

    Answered by EltonCris on June 12, 2013 at 09:01 PM


    Thanks for reporting.

    I can see the submissions in the "Incomplete Payment" list. Please check it there and mark the submission as "Complete" if their payment went through so it will be added on your form submissions and you will get it's notification. This sometimes happen when there's a problem on the payment process or in the user's browser.