What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving emails from the forms anymore, why is this?

    Asked by Brett Holman on April 22, 2011 at 04:12 PM
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    Answered by oso8680 on April 22, 2011 at 04:34 PM

    help would be appreciated!

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    JotForm Support

    Answered by mliz on April 22, 2011 at 10:28 PM

    Hi Brett,

    I checked all 4 notification email alerts on your account and searched our mail logs.
    Both the gmail and carstarmundelein.com email logs indicates that the notifications
    were sent however the 2 aol addresses were queued.

    ying sm-mta[29911]: p3N2BsYt029903: to=<oso8680@aol.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120977, relay=mailin-02.mx.aol.com. [], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as DCF8538000098)

    Please add JotForm to your whitelist addresses to avoid being tagged as spam.
    Kindly also check the bulk, spam or junk folders in your inbox.
    There are instances that emails from jotform are caught by the spam filters.

    Let us know if you have further questions or clarifications.