What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I cancel billing and status for premium account

    Asked by reu on April 22, 2011 at 04:52 PM

    Account:  REU

     

    When I try to cancel billing, I get redirected to a site called Plimus, and am then asked to input a username and password that I do not know. All I wish to do is downgrade my account since we no longer require it for recruitment purposes at this time.

  • Profile Image
    JotForm Support

    Answered by mliz on April 22, 2011 at 08:43 PM

    Hi Reu,

    Your JotForm subscription is paid using credit card which is handled by Plimus.
    You will need to login to Plimus to cancel the billing for your JotForm
    subscription.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Premium until the time you have paid for expires.
    If you have problems cancelling it from Plimus we can do it for you.

    Thanks for using JotForm.

    Regards,
    Mliz

  • Profile Image

    Answered by reu on April 25, 2011 at 09:23 AM
    Hi Mliz,
    I still can not cancel the Premium subscription using Plimus. Please help me
    to cancel it ASAP. Please make sure that I am not charged with next month
    payment which was due on April 24.
    Thanks,
    Reu
  • Profile Image

    Answered by allanftd on April 25, 2011 at 11:25 AM

    Hello Reu,

    To answer on behalf of Mliz, I can see from our member database that your Premium account has not been cancelled yet. I have flagged your account for cancellation. We shall cancel the account for you and we'll let you know as soon it has been completed.

    We apologize for any inconvenience and thank you for your patience on this matter.

    JOTFORM SUPPORT

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 26, 2011 at 02:12 AM

    Your JotForm subscription is now canceled. You will not be charged again. Your account will stay Premium until the time you have paid for expires.