- lasinduAsked on June 13, 2013 at 09:51 AM
your site service is too good. i need send notification mail to my coustom email address. i added my mail address to it "email@example.com".
but notification mails not received for me. please help me to fix it
- jefreylandichoAnswered on June 13, 2013 at 10:05 AM
Please try setting your Sender Email to firstname.lastname@example.org and see if it resolves the issue.
For additional reference on how to prevent email notification from not being received. please click here.
If the issue still persist, please contact us again.
- lasinduAnswered on June 14, 2013 at 10:45 AM
not work it for me
i added 3 notification mails. 2 gmails and one of our main site mail. that gmail accouve has received notification massage. but our main main have not received any mail. :(
please help us to fix this
- moonzkieAnswered on June 14, 2013 at 12:09 PM
Can you please try to apply the solution provided by my colleague just for the notification email which directs to your mail site email?
I have made a test on your form and based on our mail log the notification email was successfully sent to: email@example.comCurrent Server: /var/log/jotform/amazonSES.log:[14/Jun/2013:12:04:16 -0400] 31368364940458 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013f436e1a03-0190cf3a-5745-4b37-947c-966dd164ab02-000000 - RequestId:1051dc0a-d50c-11e2-81dc-95e1b13794d0
- lasinduAnswered on June 14, 2013 at 08:28 PM
now Upload Your Lyrics Design form and Contact Us pages are working, and notification mail received without problams.
but Request Song form not send notification mail to my site mail (email@example.com). please this form sir. thanks
- JotForm SupportEltonCrisAnswered on June 14, 2013 at 10:01 PM
I checked your Request Song Form and it has this email as the recipient: firstname.lastname@example.org
As you notice, it has .info in the domain. However, according to your post it should be .com. email@example.com
I would suggest to probe it further. Thanks!
- lasinduAnswered on June 15, 2013 at 09:38 AM
no sir, i need to .info domain. not a .com. i setup to my .info domain as my email.i see my other firums some time not working, :(. (some time nitification mail not send to me)
- JotForm SupportEltonCrisAnswered on June 15, 2013 at 11:03 AM
Got it, thanks for the clarification.
By the way, I just tested your form now. I have submitted a test submission to your form and according to the mail logs, the message was successfully delivered to firstname.lastname@example.org. I would suggest to review it again on your side. Check your inbox & spam folder.
/var/log/jotform/amazonSES.log:[15/Jun/2013:10:52:27 -0400] 30884510698463 AmazonSES Sent email to email@example.com - MessageID:0000013f4852b681-b92b7404-23c6-4284-b018-1ae84ee837f4-000000 - RequestId:3272d508-d5cb-11e2-b985-e14de534c697
Also, if you continue to have this issue with this specific email address, I would suggest to whitelist the domains that are used by one of our email service provider (Amazon SES) to your email provider side. Check this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues. See the suggested domains for whitelisting.
- lasinduAnswered on June 15, 2013 at 12:04 PM
Now my problam solived, Thanks Admins. now my forums work well
Thanks Verymuch to your free service
- moonzkieAnswered on June 15, 2013 at 01:16 PM
Glad that everything is sorted out now.
Please do not hesitate to contact us anytime if you need further assistance.