What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sir I need Send Notification Mail To my other email address

    Asked by lasindu on June 13, 2013 at 09:51 AM

    hi sir

     

    your site service is too good. i need send notification mail to my coustom email address. i added my mail address to it "music@mp3lanka.info".

     

    but notification mails not received for me. please help me to fix it

     

    thanks

    email notification mail site music
  • Profile Image

    Answered by jefreylandicho on June 13, 2013 at 10:05 AM

    Please try setting your Sender Email to noreply@jotform.com and see if it resolves the issue. 

    For additional reference on how to prevent email notification from not being received. please click here.

    If the issue still persist, please contact us again.

  • Profile Image

    Answered by lasindu on June 14, 2013 at 10:45 AM

    sir 

    not work it for me

    i added 3 notification mails. 2 gmails and one of our main site mail. that gmail accouve has received notification massage. but our main main have not received any mail. :(

     

    please help us to fix this

  • Profile Image

    Answered by moonzkie on June 14, 2013 at 12:09 PM

    Hi,

    Can you please try to apply the solution provided by my colleague just for the notification email which directs to your  mail site email?

    I have made a test on your form and based on our mail log the notification email was successfully sent to: music@mp3lanka.info

    Current Server: /var/log/jotform/amazonSES.log:[14/Jun/2013:12:04:16 -0400] 31368364940458 AmazonSES Sent email to music@mp3lanka.info - MessageID:0000013f436e1a03-0190cf3a-5745-4b37-947c-966dd164ab02-000000 - RequestId:1051dc0a-d50c-11e2-81dc-95e1b13794d0

    Thank you.

  • Profile Image

    Answered by lasindu on June 14, 2013 at 08:28 PM

    hi sir, 

     

    now Upload Your  Lyrics Design form and Contact Us pages are working, and notification mail received without problams. 

     

    but Request Song form not send notification mail to my site mail (music@mp3lanka.com). please this form sir. thanks

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 14, 2013 at 10:01 PM

    Hi,

    I checked your Request Song Form and it has this email as the recipient: music@mp3lanka.info

    As you notice, it has .info in the domain. However, according to your post it should be .com. music@mp3lanka.com

    I would suggest to probe it further. Thanks!

    Best Regards!

  • Profile Image

    Answered by lasindu on June 15, 2013 at 09:38 AM

    hi

     

    no sir, i need to .info domain. not a .com. i setup to my .info domain as my email.i see my other firums some time not working, :(. (some time nitification mail not send to me)

     

    thanks

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 15, 2013 at 11:03 AM

    Hi,

    Got it, thanks for the clarification.

    By the way, I just tested your form now. I have submitted a test submission to your form and according to the mail logs, the message was successfully delivered to music@mp3lanka.info. I would suggest to review it again on your side. Check your inbox & spam folder.

    /var/log/jotform/amazonSES.log:[15/Jun/2013:10:52:27 -0400] 30884510698463 AmazonSES Sent email to music@mp3lanka.info -  MessageID:0000013f4852b681-b92b7404-23c6-4284-b018-1ae84ee837f4-000000 - RequestId:3272d508-d5cb-11e2-b985-e14de534c697

    Also, if you continue to have this issue with this specific email address, I would suggest to whitelist the domains that are used by one of our email service provider (Amazon SES) to your email provider side. Check this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues. See the suggested domains for whitelisting.

    Thank you!

  • Profile Image

    Answered by lasindu on June 15, 2013 at 12:04 PM

    hi

    Now my problam solived, Thanks Admins. now my forums work well

    Thanks Verymuch to your free service

  • Profile Image

    Answered by moonzkie on June 15, 2013 at 01:16 PM

    Hi,

    Glad that everything is sorted out now.

    Please do not hesitate to contact us anytime if you need further assistance.

    Thank you.