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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Registrants see a blank screen after they submit the form - HELP

    Asked by AlpineInternational on June 13, 2013 at 10:13 AM

    Hello, My registrants see a blank screen after they submit the registration form.  I placed a note just below the Submit button to suggest they scroll up and they will see a confirmation that they successfully submitted the form but they are skipping this step and thinking the did something wrong or that the form didn't submit.  Is there a way to have the page default to the top once they click the submit form button, rather than taking them to the middle of the page?  Thanks!

    Susan

    Page URL:
    www.alpineinternational.com

    registration form scroll to top
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    JotForm Support

    Answered by jonathan on June 13, 2013 at 10:28 AM

    Hi Susan,

    I could not submit the form from here http://www.alpineinternational.com/Registration.html  because it does not have a submit button

     

    Can you please guide us how to use your form, and we will check further.

    Thanks.

  • Profile Image

    Answered by AlpineInternational on June 13, 2013 at 12:26 PM

    Gotcha.. I didn't have the form enabled.  Try again under the Current Events tab and go to the first excursion.  

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    JotForm Support

    Answered by KadeJM on June 13, 2013 at 01:20 PM

    I took a look at the form also. I checked your form but I still don't see a Submit Button then I went and looked at the form inside your Account and found out there is no Submit Button on your Form at all. Did you delete it? I would suggest adding one and then try your form to see if you are still able to recreate the Blank Form Page Issue after Submission and if necessary we will gladly test for a blank page upon submission of your form.