What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submission emails

    Asked by berniecobb on June 13, 2013 at 11:50 AM

    Hi, i have set up the email alerts to go out and tried the test email and it worked perfectly. I have however tried filling out the form with real details but I am not receiving the email notifications about form submission.


    Could you please help me with this. Thanks,


    Page URL:

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    Answered by sidharth_kch on June 13, 2013 at 12:54 PM


    I checked your email notification setup and don't see any issue with that. I checked our email server log and see that emails are getting delivered to your email address. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[13/Jun/2013:11:58:16 -0400] 31623302289349 AmazonSES Sent email to bernie@berniecobb.co.uk - MessageID:0000013f3e423eb0-0856ce25-7ccf-466c-9cce-032b11c5797c-000000 - RequestId:0f24dc85-d442-11e2-a33f-f79c0b161be6

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.



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    Answered by ctphoto on June 13, 2013 at 04:38 PM

    I am also having the same issue and got the same response. Not very helpful. Something is wrong at JotForm I believe and they are not admitting it.

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    JotForm Support

    Answered by jonathan on June 13, 2013 at 06:00 PM


    Hi, it is best if you can create a separate thread for your question. Please do that using this link


    We cannot get further details on your case because this thread was used/started by the OP already.

    Please do this, and we will attend to your question immediately.