Not receiving submission emails

  • Profile Image
    berniecobb
    Asked on June 13, 2013 at 11:50 AM

    Hi, i have set up the email alerts to go out and tried the test email and it worked perfectly. I have however tried filling out the form with real details but I am not receiving the email notifications about form submission.

     

    Could you please help me with this. Thanks,

    Bernie

  • Profile Image
    sidharth_kch
    Answered on June 13, 2013 at 12:54 PM

    @berniecobb

    I checked your email notification setup and don't see any issue with that. I checked our email server log and see that emails are getting delivered to your email address. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[13/Jun/2013:11:58:16 -0400] 31623302289349 AmazonSES Sent email to bernie@berniecobb.co.uk - MessageID:0000013f3e423eb0-0856ce25-7ccf-466c-9cce-032b11c5797c-000000 - RequestId:0f24dc85-d442-11e2-a33f-f79c0b161be6

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image
    ctphoto
    Answered on June 13, 2013 at 04:38 PM

    I am also having the same issue and got the same response. Not very helpful. Something is wrong at JotForm I believe and they are not admitting it.

  • Profile Image
    jonathan
    Answered on June 13, 2013 at 06:00 PM

    @ctphoto

    Hi, it is best if you can create a separate thread for your question. Please do that using this link

    http://www.jotform.com/contact

    We cannot get further details on your case because this thread was used/started by the OP already.

    Please do this, and we will attend to your question immediately.

    Thanks.