Dear Support-Team, I can not download all my files with this method.

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    SchwiizergoofeKaraoke
    Asked on April 29, 2020 at 03:58 AM

    Dear Support-Team, I can not download all my files with this method. Certain folders just stay at "In progress. Exporting data..." with no change. Can you help? Thank you so much!



    This is a re-post of a comment on How to Export All of Your Data at Once

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    Anita_K
    Answered on April 29, 2020 at 07:47 AM

    Hi,

    we apologize for the inconvenience.

    When you are using this method, the system prepares a .zip file for you with all your data. When this is ready you will get an email with the download link.

    How long this process takes depends entirely on how much data you have in your account. I've checked any you have 29.52 GB so this process is expected to take long.

    Please be patient, the download link will be emailed to you.

    Alternatively, you can download data partially, which would be much quicker. If you would like to do this, please follow this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    I hope this helps, please do not hesitate to reach out to us with further questions.