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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did a change to the Needs Assessment form and I have not received a test of the form via email.

    Asked by IAVAA on June 13, 2013 at 01:57 PM



    I completed a test form on my website of the Needs Assessment (because I expect an influex soon), and did not  receive a copy of the form in my email. The form is here at JotForm but not sent to sharon@the24hoursecretary.com.


    I then came to Jotform to and checked to make sure of the email address (which is correct) and sent me a test from here. I have not received that test here either.

    Please find out why the forms are not being forwarded to my email address.

    Thank you,

    Sharon Williams

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Morian on June 13, 2013 at 03:13 PM

    Hi Sharon! I checked your e-mail address and found that it is in our bounce list. 

    Result: sharon@the24hoursecretary.com is IN the bounce list Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 MBLX1l01753uAhB01BLXKE IB212 m= sg rejected as spam'
    I have since removed it from the bounce list so please try to make another submission and let us know if you are still not able to receive email. Thanks.
  • Profile Image

    Answered by IAVAA on June 13, 2013 at 04:10 PM

    Thank you,


    I resent the form and did receive it in my email box.


  • Profile Image
    JotForm Support

    Answered by Morian on June 13, 2013 at 04:12 PM

    You're welcome! Let us know should you need assistance in the future. Thanks! =)