What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to center the heading in the form, but cannot figure out how.

    Asked by Alan on June 13, 2013 at 02:07 PM
    heading guest account background color
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    JotForm Support

    Answered by Morian on June 13, 2013 at 02:31 PM

    Hello! You can use HTML code for that

    <div style="text-align:center;">RoccRidge Puppy Questionnaire</div>

    Let us know if you need further assistance. Thanks!

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    Answered by Alan on June 13, 2013 at 03:26 PM
    Hi
    For the email submit button, I put the wrong email address in and cannot change it.
    Can you please help.

    Thanks

    Alan


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    JotForm Support

    Answered by Morian on June 13, 2013 at 03:40 PM

    Sure. To do that, please follow these steps

    1.) Click on Set Up & Embed, then Email Alert and click on the Notification Email

    2.) Click on Reply-To and Recipient Settings

    3.) Set the recipient email to your Email address and click finish

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    Answered by Alan on June 13, 2013 at 03:51 PM
    I have already done this.
    I go to:
    Set Up & Embed
    Email Alert
    Notification Email
    The recipient email is already set to the corrected Email address.
    I click finish

    I send a test email and it still shows a test email went to the old person.



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    JotForm Support

    Answered by Morian on June 13, 2013 at 03:58 PM

    Yes, that's because test email will only send it to the email address associated with your JotForm account. Our developers made it as such to avoid users from abusing it for spamming.

    However, when you try to make a submission from the actual form, it should send to the recipient e-mail address you specified. 

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    Answered by Alan on June 13, 2013 at 04:32 PM

    Thanks for all your help.
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    JotForm Support

    Answered by Morian on June 13, 2013 at 04:34 PM

    You're welcome. Let us know if you need further assistance. Thanks!

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    Answered by Alan on June 13, 2013 at 07:22 PM
    Hi
    I have completed to form and it came out great.
    The only problem I have right now - that I must fix with your help is as follows:
    I am working with Wix.
    The Jotform Form background is very light gray.
    The font is black.
    I copy and paste the code into my Wix website.
    The site takes the form and it functions.
    The only problem I have is when I click the submit button, the form disappears (no background, text, etc.).
    When I move through the website and back to the form, it is still gone.
    When I log off and clear the cache, the form reappears.

    HELP - please.


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    JotForm Support

    Answered by Morian on June 13, 2013 at 07:40 PM

    Hello! Regarding that, you mean you're not able to see the Thank You message?

    Can you please provide us with the link to your site so we can see how you embedded it? Thanks.

    A good option would be to use a custom URL, which you can set in the Thank You Page Wizard. That way, you can simply redirect it to any page in your site after the form is filled out.

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    Answered by Alan on June 14, 2013 at 04:23 PM
    Hello
    I didn't see this message back from you until now.

    I am currently building the site.
    It is not online yet.

    Here is the email and password for the Wix website:

    User Name/eMail: roccridge@hotmail.com
    Password: rocco

    The JotForm is located in the menu like: Questionnaire

    Thank You So Much.

    Alan




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    JotForm Support

    Answered by EltonCris on June 14, 2013 at 07:33 PM

    Hi Alan,

    The "thank you page blank" you've mentioned might be related to the similar issues reported by the Wix users. This could be due to the fact that the Wix site uses flash which might interrupt the form script after submission. Anyway, would you please re-embed your form using iframe embed code? How to get Iframe Embed Code. Check if this helps. If this doesn't make any difference let us know and we'll check your Wix setup.

    Thanks!

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    Answered by Alan on June 15, 2013 at 09:50 AM
    Good Morning JotForm
    1) Form still disappears after clicking the send button.
    2) Will try your recommendations.
    3) I cannot find the form I create.
    4) User Name and Password not working.
    5) You mention Wix using Flash. They now offer HTLM5 and this is the technology I used to create my form.

    Please Help.

    Thanks
    Alan


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    JotForm Support

    Answered by EltonCris on June 15, 2013 at 10:31 AM

    Hi Alan,

    1 & 2. Thanks for the info. I would suggest to try it with iframe first, this might help.

    3 & 4. That's because your form belongs to a "guest account". Meaning, you are not logged in when you created your form. In order to get the full control of your form, please register an account with JotForm using this email alanbecker@bellsouth.net so form from your guest account will be automatically carried over to your registered account.

    5. You are right, I should update my self sometimes :). I actually have Wix site before so I know they were previously using flash. Anyway, this article proves that they've made a switch to HTML5. http://www.websitebuilderexpert.com/wix-review/

    Please do the iframe embed as suggested and get back to us if the problem still persist. Thank you!

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    Answered by Alan on June 15, 2013 at 03:35 PM
    Hello
    Good news / Bad news

    Good news - Instead of copy and paste the code from JotForm To Wix, Jotform offers the url for a direct shot to the form.
    I copied in into the spot in Wix to copy the code into and it worked!

    Bad news
    The color of the font is dark gray and background on website is black.
    I want to change the color of the font on the form, but it won't change.
    In edit mode I get it to change, but when I click away from it goes back to the previous color.
    Please help.

    PS - wish you guys had a call in telephone # or called back customers.

    Alan

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    JotForm Support

    Answered by jonathan on June 15, 2013 at 08:55 PM

    Hi Alan,

    First off, you should create your JotForm account first.

    Use this link to do that https://www.jotform.com/signup

     

    Use your email address alanbecker@bellsouth.net when creating the account.

    --

    We will assist you further with the background color of your form after you have completed the registration of your account. It is difficult for us to assist you at this time since your form is only on Guest account.

    Will await for your updates.

    Thanks.

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    Answered by Alan on June 25, 2013 at 10:32 AM
    Hello
    I am already signed up on Jotform.
    I sent this contact to you via your contact option on your website:

    Hello

    I sent this email to you over a week ago and never heard back from you.
    I am now getting into a bind from the person I am making this website for.
    PLEASE HELP!!!
    -----------------------------
    I can create and make any adjustments I need to in JotForm.
    I can enter the code from JotForm To Wix via the iForm process.
    It enters the form onto the Wix website.

    Bad news - The color of the font comes out dark gray and the forms background on the Wix site is black.

    As I created on the Jotform website I want the font color on the form to be black and the background to be white. I cannot make this work.

    In edit mode I get it to change, but when I click away from it goes back to the previous color.
    If you would please contact me via telephone, I'm sure we can resolve this quickly.

    PLEASE - I need your help - today.
    I've already sent you all the Wix website.
    If you need it again or if I can provide anything else - just ask.

    Thanks - Alan

    -------------------------------------------

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    Answered by jefreylandicho on June 25, 2013 at 10:56 AM

    You can inject  custom css to adjust the form background and font color or use the form style menu background and font color. Please try using Google Chrome browser if you are having an issue working with other browser.

    The method is go to Setup & Embed > Preferences then click the form styles tab and add the CSS code below in the Inject Custom CSS field.

    .form-all { background:#111 !important; color: #fff !important; }


    If you need further assistance, please contact us again.