What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change email address on email alert

    Asked by rockersdive on June 13, 2013 at 02:11 PM

    I keep changing the recipient email and hit next and it still sends to the original email address , can you please supply clear instructions to CHANGE the email recipient on email alert


    thank you

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    JotForm Support

    Answered by Morian on June 13, 2013 at 02:25 PM

    Hello! If you tried sending Test E-mails, it will only send to the e-mail address associated with your account even if you have already changed the recipient e-mail. Our developers have designed it as such in order to prevent the abuse of test emails for spam. 

    However, when you try to make a submission on your actual form, it will go to the email specified in the Recipient address. 

    Let us know if you need further assistance. Thanks!

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    Answered by christianassociates on May 09, 2014 at 03:37 PM

    I have edited the account info to have my email address and yet test emails keep going to an old email address/someone who no longer should receive them. How do i fix this?

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    JotForm Support

    Answered by Mike_T on May 09, 2014 at 04:51 PM


    The form submissions are being sent to the email address(es) specified on the Email Notification settings. Please follow the next guide to find out more information on how to update the recipient(s):

    Finding out E-mail Address used for submission notifications

    Please feel free to contact us if you need any further assistance.