Change email address on email alert

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    Asked on June 13, 2013 at 02:11 PM

    I keep changing the recipient email and hit next and it still sends to the original email address , can you please supply clear instructions to CHANGE the email recipient on email alert


    thank you

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    Answered on June 13, 2013 at 02:25 PM

    Hello! If you tried sending Test E-mails, it will only send to the e-mail address associated with your account even if you have already changed the recipient e-mail. Our developers have designed it as such in order to prevent the abuse of test emails for spam. 

    However, when you try to make a submission on your actual form, it will go to the email specified in the Recipient address. 

    Let us know if you need further assistance. Thanks!

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    Answered on May 09, 2014 at 03:37 PM

    I have edited the account info to have my email address and yet test emails keep going to an old email address/someone who no longer should receive them. How do i fix this?

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    Answered on May 09, 2014 at 04:51 PM


    The form submissions are being sent to the email address(es) specified on the Email Notification settings. Please follow the next guide to find out more information on how to update the recipient(s):

    Finding out E-mail Address used for submission notifications

    Please feel free to contact us if you need any further assistance.