What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    billing query

    Asked by saatm on June 14, 2013 at 08:02 AM

    By mistake have clicked on update plan,please cancel bill
    my existing plan is working
    sorry for inconvenience and refund my money back
    also how you can debit balance from my account with taking password details from me

    revert backdr.agrawalamit@gmail.com

    Page URL:
    www.saatm.org

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  • Profile Image
    JotForm Support

    Answered by KadeJM on June 14, 2013 at 09:49 AM

    Hello, It looks like you were originally on the Monthly Premium Plan then you accidently Upgraded to Economy if I am understanding your issue correctlly. I have gone ahead and refunded you the money for the Economy Plan and Reverted you back to your Original Premium Plan. Please allow up to at least a week and a few days before you see your money credited back to your bank account.

    And to answer your other question the upgrade happened since your payment information was already there for the premium plan you were on. 

    If you have any further questions or problems feel free to talk to us.