What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inaccurate submission data: Mail notifications vs Grid CSV

    Asked by tshfkym on April 23, 2011 at 04:35 AM

    I am getting mail notifications with the right data, but the data within the jotform site is missing names, sometimes parts of names, and is inaccurate.  Does anyone have a solution to this?  My form is live at the moment and needs to be corrected asap.

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    Answered by allanftd on April 23, 2011 at 05:47 AM

    Hi tshfkym,

    Thank you for promptly bringing this to our attention and our apologies for the inconvenience. Have you tried to export the submissions into an Excel file? Are the data (names) still inaccurate when exported in Excel file? Kindly inform us how it goes so that we can assist you further.

    We appreciate your patience on this matter. Thank you for trusting JotForm!

    JOTFORM SUPPORT

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    Answered by serkan on May 07, 2011 at 06:12 AM

    It should be fixed now.