Inaccurate submission data: Mail notifications vs Grid CSV

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    Asked on April 23, 2011 at 04:35 AM

    I am getting mail notifications with the right data, but the data within the jotform site is missing names, sometimes parts of names, and is inaccurate.  Does anyone have a solution to this?  My form is live at the moment and needs to be corrected asap.

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    Answered on April 23, 2011 at 05:47 AM

    Hi tshfkym,

    Thank you for promptly bringing this to our attention and our apologies for the inconvenience. Have you tried to export the submissions into an Excel file? Are the data (names) still inaccurate when exported in Excel file? Kindly inform us how it goes so that we can assist you further.

    We appreciate your patience on this matter. Thank you for trusting JotForm!


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    Answered on May 07, 2011 at 06:12 AM

    It should be fixed now.