Appointment limits not working

  • Wendy Smith
    Asked on April 30, 2020 at 1:42 PM

    Weird glitch I've come across - I've set a limit to 6 appointments per day and my form only has 6 time slots per day. I have seen occasions where 2 people were able to schedule the same time slot. One day I had 8 appointments.

  • Kenneth JotForm Support
    Replied on April 30, 2020 at 2:47 PM

    Thank you for reaching support,

    I created a Demo form using an appointment field for you, with 6 slots with a duration of 15mins from 9 am to 11:30 am on April 1st. I then, booked all those slots and now April 1st can be booked anymore. It works.

    Feel free to clone my Demo form here: https://form.jotform.com/201184914221042

    Here is a Guide on how to clone forms: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    And please let us know your Form's Direct Link so we can see and test it.

    Here is a Related Guide on how to get it: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    I hope this helps.

    Best.