What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    BUG: My eSignature Image is showing up as a Broken Image due to Denied Host Access

    Asked by metrocorephone on June 14, 2013 at 11:13 AM

    I can't see or download them in emails as you get "Failed - Server problem" and they don't show up in submissions.

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    Answered by KadeJM on June 14, 2013 at 11:54 AM

    Hmm, very interesting and we do apologize about that. It seems like there's a bug in the eSignature Field which is probably causing this and the Denied Host Access to the Signet Image. I can additionally see that this is related to a Host Denied Access Error that is the root of the problem. I tested it just to be sure but I was unable to replicate the issue. Thank you for bringing this to our attention and I have opened your issue as a New Ticket to be looked at by our Developers as soon as they can. We will notify you when it has been fixed.


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    Answered by jeanettebmz on June 14, 2013 at 12:06 PM

    E- signatures issue has been already fixed as I posted on  previous Jotform Updates

    Can you please let us know what is the form you are still have problems with?

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    Answered by metrocorephone on June 15, 2013 at 02:15 PM

    Don't know if any thing was done but it seems to be working now.