What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello, we're not getting emails for all of our jotforms.

    Asked by Kristen on June 14, 2013 at 04:09 PM

    Our marketing team uses jotform for scheduling at events.  We are having issues with not all of our emails coming through.  We have spent a great deal of time trying to scrub our exchange server and our spam server to see why these emails are not coming through.  We are not seeing many even hit our spam server.

    Is there a way someone could send me any failures that your server receives from us, or any information that may point us in the right direction for fixing this?

     

    Thank you!

     

    Kristen

    Emails hello JotForm
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    Answered by dejamour on June 14, 2013 at 06:25 PM

    I need the same help! So you are not alone :o)

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    Answered by pottsi on June 14, 2013 at 08:11 PM

    is it open xchange you're using?

     

    if so i'm in the very same boat

     

    pottsi

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    Answered by pageplusca on June 14, 2013 at 08:46 PM

    Using Thunderbird, same issue. Started happening a day or two ago, since that patch/update thing for false payments came out.

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    Answered by khrisell on June 14, 2013 at 09:04 PM

     

    We are very sorry to hear that and sorry for any inconvenience and thank you for all the feedback regarding the issue. But kristen.hewitt@airrosti.com is NOT in the bounce list
    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know so that we could further investigate.

    Thank you for using JotFrom!

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    Answered by pageplusca on June 14, 2013 at 09:09 PM

    Changing the sender e-mail worked for us, but shouldn't you not even make that an option? Default should always be noreply@jotform.com and we should just have the ability to edit Reply-To.

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    Answered by Kristen on June 14, 2013 at 09:20 PM

    I apologize, I am the IT manager for Airrosti.  I used my email address so that I could see the replies to the forum.  We use your services for multiple types of forms which go to several mailboxes on our server.  I am no longer at the office, but I cross referenced our exchange server logs with our jot forms.  For one distro list we had 5 entries on 6-11-13, but only 3 of those made it to the server.

    We examined the server- they are not in junk mail, they are never hitting our server.

    EEA@airrosti.com, appointments@airrosti.com, design@airrosti.com are our most common inboxes.  EEA is the one I specifically examined today.

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    JotForm Support

    Answered by Welvin on June 15, 2013 at 12:25 AM

    Hi Kristen,

    We have an error logs for the email address appointments@airrosti.com, please check it here: http://pastebin.com/M06JXyv7. So far, we can't see any errors for the rest of the emails. Note that this kind of error is mostly cause by some mail exchange provider so please kindly check and exclude or Whitelist Jotform emails. 

    Whitelisting JotMails IP Addresses

    You can setup Form Notifications as noreply@jotform.com as Sender Email then the "Email" field as the Reply-To Email. Example:

     

    Thanks