What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This subaccount cannot create, clone or import forms using URL

    Asked by PacificNorthwestUniversity on June 14, 2013 at 06:49 PM

    Our subaccount user lhunter@pnwu.edu cannot clone or import a form using a URL and one minute we can see the forms and the next we cannot.

    I have had them clear their cache in IE, and even switch to Firefox and Chrome trying to figure out if this fixes the issues.

    This is very frusterating and I am spending too much time trying to help them with these issue.

    subaccounts cache next subaccount
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    JotForm Support

    Answered by EltonCris on June 14, 2013 at 08:53 PM

    Hi there,

    Thanks for reporting and apologies for the inconveniences this may have caused you.

    I have now raised this issue to our developers so they can fixed this as soon as possible.

    Your patience and understanding will be greatly appreciated.

    Best Regards!

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    JotForm Support

    Answered by paulsimpson on June 18, 2013 at 08:22 AM

    Hi, 

    I am very sorry about this problem you were experiencing. I have released a fix for this bug now so your sub users should be able to clone and import forms correctly.

    Paul

    Jotform Development