- PacificNorthwestUniversityAsked on June 14, 2013 at 06:49 PM
Our subaccount user email@example.com cannot clone or import a form using a URL and one minute we can see the forms and the next we cannot.
I have had them clear their cache in IE, and even switch to Firefox and Chrome trying to figure out if this fixes the issues.
This is very frusterating and I am spending too much time trying to help them with these issue.
- JotForm SupportEltonCrisAnswered on June 14, 2013 at 08:53 PM
Thanks for reporting and apologies for the inconveniences this may have caused you.
I have now raised this issue to our developers so they can fixed this as soon as possible.
Your patience and understanding will be greatly appreciated.
- JotForm SupportpaulsimpsonAnswered on June 18, 2013 at 08:22 AM
I am very sorry about this problem you were experiencing. I have released a fix for this bug now so your sub users should be able to clone and import forms correctly.