This subaccount cannot create, clone or import forms using URL

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    Asked on June 14, 2013 at 06:49 PM

    Our subaccount user cannot clone or import a form using a URL and one minute we can see the forms and the next we cannot.

    I have had them clear their cache in IE, and even switch to Firefox and Chrome trying to figure out if this fixes the issues.

    This is very frusterating and I am spending too much time trying to help them with these issue.

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    Answered on June 14, 2013 at 08:53 PM

    Hi there,

    Thanks for reporting and apologies for the inconveniences this may have caused you.

    I have now raised this issue to our developers so they can fixed this as soon as possible.

    Your patience and understanding will be greatly appreciated.

    Best Regards!

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    Answered on June 18, 2013 at 08:22 AM


    I am very sorry about this problem you were experiencing. I have released a fix for this bug now so your sub users should be able to clone and import forms correctly.


    Jotform Development