What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email setting

    Asked by pottsi on June 14, 2013 at 08:09 PM

    There seems to be an issue with email settings.

     

    Can you check there is no ban or filters for mail@local-contractors.co.uk, this is the second account i've tried this on and it's not sending to the email address, i change the email address in my account page and it sends to my personal account just fine.

     

    I had an extensive chat with my email provider ( open xchange) today and they seem to think the problem is this side. They checked error logs and nothing from jotform (noreply) or the other domains you stated to whitelist appear in the logs.

     

    I've whitelisted all the domains and ip's you've stated to still no avail.

     

    please help?!

    email JotForm problem whitelist
  • Profile Image

    Answered by khrisell on June 14, 2013 at 08:40 PM

    mail@local-contractors.co.uk is NOT in the bounce list
    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!