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    JotForm Support

    Pending Payment: Entries are visible on Email but not in Incomplete payment section

    Asked by Welvin on June 15, 2013 at 06:36 PM

    Continuation for this thread: https://www.jotform.com/answers/222889-

    User notes:

    -We received an email for the Pending Payments with all the data/information submitted to the form, but when we access the Incomplete Payment/Pending Submission section, they are all blank - no data.

    -In addition (maybe related), the Edit & PDF Download links give us an error. 

    For Edit Link:

    Everything is empty, no data for the edit link.

    For the PDF:




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    Answered by campashab on June 18, 2013 at 01:20 PM

    Hi I am awaiting some kind of resolution for this issue.



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    Answered by pinoytech on June 18, 2013 at 01:47 PM


    One of our dev team is already assign to work on this issue. As soon as this issue sorted out, we'll inform you immediately.

    Thank you!

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    Answered by campashab on June 18, 2013 at 01:49 PM

    I appreciate the quick response.



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    Answered by alp_deniz on June 19, 2013 at 11:33 AM

    Incomplete submission should be recovered, you can check your submissions, now.

    Please accept our apologies

    Have a good day

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    Answered by campashab on June 19, 2013 at 12:47 PM

    Hi What we are worried about is for people filling out forms and the submissions coming up blank. The submissions which are blank under incomplete submissions have not been recovered.

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    Answered by pinoytech on June 19, 2013 at 04:03 PM


    We apologize for the inconvenience that may have caused. I have made some test submission/entry on your form and I do see the information/data on Incomplete Payments now.

    Thank you!