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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Pending Payment: Entries are visible on Email but not in Incomplete payment section

    Asked by Welvin on June 15, 2013 at 06:36 PM

    Continuation for this thread: https://www.jotform.com/answers/222889-

    User notes:

    -We received an email for the Pending Payments with all the data/information submitted to the form, but when we access the Incomplete Payment/Pending Submission section, they are all blank - no data.

    -In addition (maybe related), the Edit & PDF Download links give us an error. 

    For Edit Link:

    Everything is empty, no data for the edit link.

    For the PDF:

     

     

    Thanks

    email pending section JotForm pending payments pending submission
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    Answered by campashab on June 18, 2013 at 01:20 PM

    Hi I am awaiting some kind of resolution for this issue.

     

    thanks

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    Answered by pinoytech on June 18, 2013 at 01:47 PM

    @campashad

    One of our dev team is already assign to work on this issue. As soon as this issue sorted out, we'll inform you immediately.

    Thank you!

  • Profile Image

    Answered by campashab on June 18, 2013 at 01:49 PM

    I appreciate the quick response.

     

    Thanks

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    JotForm Support

    Answered by alp_deniz on June 19, 2013 at 11:33 AM

    Incomplete submission should be recovered, you can check your submissions, now.

    Please accept our apologies

    Have a good day

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    Answered by campashab on June 19, 2013 at 12:47 PM

    Hi What we are worried about is for people filling out forms and the submissions coming up blank. The submissions which are blank under incomplete submissions have not been recovered.

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    Answered by pinoytech on June 19, 2013 at 04:03 PM

    Hi,

    We apologize for the inconvenience that may have caused. I have made some test submission/entry on your form and I do see the information/data on Incomplete Payments now.

    Thank you!