What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The payment that active recently was not authorized!

    Asked by andresruizh on June 16, 2013 at 12:44 AM

    The payment that active recently was not authorized! ... I should do for the return of the money, I'm willing to spend my time using this service, but the annual payment is no longer authorized. Please answer as soon as possible.

    This is a re-post of a comment on

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    JotForm Support

    Answered by jonathan on June 16, 2013 at 01:19 AM


    Can you please clarify what you need.

    I checked your subscription account, and noted that your subscription was already scheduled for downgrade on 2014-06-14 due to reason: CANCEL.

    Did you not cancel the subscription?