What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my monthly plan

    Asked by geje13 on June 16, 2013 at 11:43 AM
    Hello, i want to cancel my monthly plan. Since i only need it for one month. Please delete it before paypal billed my card. Thanks !
    monthly plan card thanks billed
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    Answered by jeanettebmz on June 16, 2013 at 12:32 PM

    I have checked your account and I see you have paid via paypal. Please follow these steps in order to cancel your subscription

     

    1. Log into your PayPal account


    2. Find the latest payment you made to us


    3. Click on your subscription number


    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again.

    But your account will stay on paid status until the time you have paid for expires.