- deblundgrenAsked on June 01, 2010 at 10:20 AMIn searching the forum I see that many people are having this issue. I would appreciate support from you guys on this. The API tests and works correctly but when you actually go live with it, you get this error message.Security error
Security header is not validHere is the form link http://www.jotform.com/form/1374631638I really need this resolved. Please answer this asap.Thanks
- ntrAnswered on June 01, 2010 at 12:17 PM
Reported the same error a few days back, I know they have looked into the problem as my was form tested by one of the guys of Interlogy.
Please let us know if we may expect a solution for this and keep us updated. Thanks
- JotForm FounderaytekinAnswered on June 01, 2010 at 04:44 PMIf you get "Security error" that mean the API information you entered such as username is not correct. You must re-enter them on the payment wizard first page.
- deblundgrenAnswered on June 01, 2010 at 05:14 PMi am not sure that is the case. I copied the information directly from the paypal account. The only thing in question is what is the signature field in the wizard for? That info is not provided by Paypal or at least its not called that. Where do I find out what to enter in that field?
- thirdeyeAnswered on June 02, 2010 at 05:06 AMHere is how you can get those information:1. Log into your PayPal account,2 Click “Profile” at the top of the page,3. Click "API Access" in the Account Information section,4. Click "View API Certificate or Request API Credentials",5. Select "Request API signature"6. Click "Agree", and then click "Submit".
- deblundgrenAnswered on June 02, 2010 at 02:59 PMUpon contacting Paypal for support, I have found that the problem is I already have a shopping cart that uses an API certificate. Apparently you can not use an API certificate and then acquire an API signature in the same account. It is one or the other only.So I can not use the form unless I give up the shopping cart.
- JotForm FounderaytekinAnswered on June 07, 2010 at 07:12 AMOne possible solution might be to have a single generic API signature and use it on both shopping cart and JotForm.
JotForm cannot use an API certificate that is specific to a shopping cart but maybe the other way is possible. Maybe the shopping cart can use the generic API signature.