i am not getting a order form by email but de customers are getting a order form

  • Profile Image
    Asked on April 24, 2011 at 02:17 PM
  • Profile Image
    Answered on April 24, 2011 at 02:37 PM


    First off, I'd like to apologize for this inconvenience. However, I have checked our mail server logs for messages sent to your email address and I got the following:

    monk: Apr 24 14:31:33 monk sm-mta[30743]: p3OIVWrE030741: to=<info@pimpjeovchipkaart.nl>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=124349, relay=mail.pimpjeovchipkaart.nl. [], dsn=2.0.0, stat=Sent (OK id=1QE45l-00026p-AT)

    This means the notification emails are sent successfully to your address. Please check your Spam/Junk/Mail folder for the emails.

    Let us know if you find it there or not. We'll await your reply.


  • Profile Image
    Answered on April 24, 2011 at 02:44 PM


    Hi flo38,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported. Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful: http://www.jotform.com/faq/#7. Make sure that the email notification is not being redirected to your junk or spam mail folder.

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!




  • Profile Image
    Answered on April 24, 2011 at 02:48 PM

    thank you for the quick response . It's al ready  working perfect i forgot to apply another email response to my self. Thanks for the service

  • Profile Image
    Answered on April 24, 2011 at 02:54 PM

    Glad to be of service. Thank you as well for supporting Jotform.