- MEGSSSAsked on June 17, 2013 at 12:31 AM
This form captures payment information, and this is included in the confirmations that I receive. However, when I download all th entries, this information is not included in the excel file.
Works for all my other files, but for some reason not this one. i really need to be able to upload this info to my database. How do I fix this?
- MEGSSSAnswered on June 17, 2013 at 12:41 AM
I'm having the same problem.
- JotForm SupportWelvinAnswered on June 17, 2013 at 01:26 AM
When I attempt to download your form submissions page, all the payment details are present except the Payers Address since you have this disabled from Payment Tool settings:
Need Shipment Address = NO:
Excel File Data:
Or, perhaps, you are talking on a different part of your form? Please let us know.