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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Issue with info on the form not captured in the file for download

    Asked by MEGSSS on June 17, 2013 at 12:31 AM

    This form captures payment information, and this is included in the confirmations that I receive. However, when I download all th entries, this information is not included in the excel file.

    Works for all my other files, but for some reason not this one. i really need to be able to upload this info to my database. How do I fix this?

    Page URL:

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    Answered by MEGSSS on June 17, 2013 at 12:41 AM

    I'm having the same problem.

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    JotForm Support

    Answered by Welvin on June 17, 2013 at 01:26 AM


    When I attempt to download your form submissions page, all the payment details are present except the Payers Address since you have this disabled from Payment Tool settings:

    Need Shipment Address = NO:

    Excel File Data:

    Or, perhaps, you are talking on a different part of your form? Please let us know.