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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get a PDF submission?

    Asked by Doingoood on June 17, 2013 at 03:01 AM

    Hello,

     

    Somehow I can't retrieve the pdf files from the filled in forms I received. This problem has occured about 1 week ago. Has there been some changes? I know see a small rectangle in the 'get pdf' icon that wasn't there before.

    I appreciate your help. Thank you!

     

    Ineke van Huuksloot

    Doingoood

    problem icon hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 17, 2013 at 03:09 AM

    Hi there!

    Yes, there's a change on the Inbox option. Anyway, you can also get the PDF Submissions when you open your form submissions page.

    1. Select a form in your My Forms page

    2. Click Submissions Button

    3.  Select a submission you want to get it's PDF and click "Get PDF" icon.

    Hope this helps. Thank you!

  • Profile Image

    Answered by Doingoood on June 17, 2013 at 12:20 PM
    Hello,
    yes, that's how I always do it but when I press 'get pdf' nothing happens.
    Met vriendelijke groet/ Kind regards,
    Doingoood volunteer work
    Ineke van Huuksloot
    T: +31 (0)20 894 3965 (Nederland)
    T: +256 (0) 77 821 4434 (Uganda)
    @: ineke@doingoood.nl
    @: vrijwilligerswerk@doingoood.nl
    www.vrijwilligerswerk-afrika.nl
    www.facebook.com/Doingoood
    De Social Safari Experience is een inspirerende combinatie van reizen en vrijwilligerswerk in Kenia. In juli, augustus en september 2013 staan reisdata gepland. Kijk op onze website voor meer informatie.
    Nieuw initiatief van Doingoood: de Kilimanjaro beklimmen voor het goede doel! Check Kilimanjaro Charity Climb voor meer informatie.
    Op 17 jun 2013, om 10:09 heeft JotForm Support Forum het volgende geschreven:
  • Profile Image

    Answered by dinesh-it on June 17, 2013 at 12:39 PM

    Hi, Sorry for the inconvenience caused, there was some technical problem and it has been already solved. Can you please check now?

    If still problem persists, clear your browser cache, login again and try to download the pdf now. 

    Let us know the results.

    Thank you.

  • Profile Image

    Answered by Doingoood on June 17, 2013 at 01:17 PM
    Hi
    Thanks for the response. Sorry it still doesn't work.
    I work on a Mac and using Safari.
    Met vriendelijke groet/ Kind regards,
    Doingoood volunteer work
    Ineke van Huuksloot
    T: +31 (0)20 894 3965 (Nederland)
    T: +256 (0) 77 821 4434 (Uganda)
    @: ineke@doingoood.nl
    @: vrijwilligerswerk@doingoood.nl
    www.vrijwilligerswerk-afrika.nl
    www.facebook.com/Doingoood
    De Social Safari Experience is een inspirerende combinatie van reizen en vrijwilligerswerk in Kenia. In juli, augustus en september 2013 staan reisdata gepland. Kijk op onze website voor meer informatie.
    Nieuw initiatief van Doingoood: de Kilimanjaro beklimmen voor het goede doel! Check Kilimanjaro Charity Climb voor meer informatie.
    Op 17 jun 2013, om 19:39 heeft JotForm Support Forum het volgende geschreven:
  • Profile Image
    JotForm Support

    Answered by Morian on June 17, 2013 at 01:30 PM

    Hello! I cloned your form and tried to make a submission and download a PDF copy and I was able to do so just fine using Chrome.

    Have you tried using another browser for that? We also suggest that you try clearing your form and browser's cache and try again. Thanks.

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    http://www.wikihow.com/Clear-Your-Browser's-Cache