What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I received the following information below and need to verify it is correct

    Asked by Joe Hall on June 17, 2013 at 09:02 AM

    I received this notice via email and need to verify it came from you.



    This email is to confirm the cancellation of your subscription for JotForm


    The following reason was given:

    Unable to charge your subscription, originally set for Jun. 13 , 2013


    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.


    If you did not intend to have this subscription cancelled, please contact support@plimus.com.


    Reference number     :71509682


    Best regards,

    The Plimus Team




  • Profile Image

    Answered by sidharth_kch on June 17, 2013 at 09:13 AM

    @Joe Hall

    Yes that's correct. This email was sent by Plimus who is our payment processing partner.




  • Profile Image

    Answered by pgegolf on June 17, 2013 at 09:19 AM
    OK, thanks. How do I go about paying?

  • Profile Image

    Answered by sidharth_kch on June 17, 2013 at 09:24 AM


    Please upgrade your account again using the following link: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=pgegolf