Why am I getting form not found when i enable the form?

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    jeffrey.wade
    Asked on May 05, 2020 at 03:26 AM

    i'm getting form not found when i enable it. Please help

    Patient Order Form - PolypDx™

    Edit FormInboxMore

    18 Submissions. Modified on May 04, 2020.



    This is a re-post of a comment on How to Enable or Disable a Form

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    jherwin
    Answered on May 05, 2020 at 06:43 AM

    That's weird, I checked the status of the form and it's already enabled.

    Can you please check if the form is in your MY FORMS page, not in the Archive folder?

    Also, please try to disable and enable the form again and let us know how it goes.

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    jeffrey.wade
    Answered on May 07, 2020 at 10:28 PM
    It's not working. Can you please get me a solution.
    Jeff
    ...
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    jherwin
    Answered on May 07, 2020 at 11:00 PM

    Hello Jeff - Your account is HIPAA compliance which is why we can't check your account. Can you please to enable/disable the form in the MY FORMS page?

    Here's the screencast for reference: https://drive.google.com/file/d/1gi9xk9rnxVDt0gd4Lmt5vnB9NleEs8Nw/view

    Also, please show us a screenshot where the form is located so we can forward this to our backend team for further checking if needed.