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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we can not log, and our payment has been rejected, we do not know why

    Asked by Harryplot on June 17, 2013 at 12:04 PM

    Could you please let us know which information is to be used to log, because none of these numbers work.

    thank you


    Nombre de usuario: 1363271955860
    Número de referencia original: 70237820
    Número de cuenta: 46347312
    Accediendo a su cuenta podrá cambiar los datos de su tarjeta de crédito o de su método de pago, su dirección y teléfono, además de poder comprobar su historial de pagos o cancelar su suscripción.
    Si precisa de más ayuda, por favor, siga el enlace siguiente: http://www.plimus.com/jsp/escalate/escalate_shopper_issue.jsp?ref=70237820


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    Answered by jeanettebmz on June 17, 2013 at 12:33 PM

    I have checked your account and it seems Plimus has not been able to charge it. So far the system has tried once and it will make another 2 attempts in the next 7 days. However, in order to expedite this, I have cancelle such subscription so you can go ahead and re-upgrade using a new credit card.

    Let us know if the problem persist

    Kind regards