we can not log, and our payment has been rejected, we do not know why

  • Profile Image
    Harryplot
    Asked on June 17, 2013 at 12:04 PM

    Could you please let us know which information is to be used to log, because none of these numbers work.

    thank you

     

    http://home.plimus.com/ecommerce/buyers/buyers-login  
    Nombre de usuario: 1363271955860
    Número de referencia original: 70237820
    Número de cuenta: 46347312
     
    Accediendo a su cuenta podrá cambiar los datos de su tarjeta de crédito o de su método de pago, su dirección y teléfono, además de poder comprobar su historial de pagos o cancelar su suscripción.
    Si precisa de más ayuda, por favor, siga el enlace siguiente: http://www.plimus.com/jsp/escalate/escalate_shopper_issue.jsp?ref=70237820

     

  • Profile Image
    jeanettebmz
    Answered on June 17, 2013 at 12:33 PM

    I have checked your account and it seems Plimus has not been able to charge it. So far the system has tried once and it will make another 2 attempts in the next 7 days. However, in order to expedite this, I have cancelle such subscription so you can go ahead and re-upgrade using a new credit card.

    Let us know if the problem persist

    Kind regards