What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Continuing email issues

    Asked by Kristen on June 17, 2013 at 12:04 PM

    I apologize for a second post.  Your forum will not allow me to post a reply in my other post.


    Is there anyone I can speak to in regards to this matter over the phone or email?  Our exchange host is willing to work through these issues, but have little data to go on.  We have white listed all the domains as well as the IP addresses that are listed on your help site.


    This issues have been ongoing since we started using JotForm and I want to find a resolution as soon as possible.


    Thank you,



  • Profile Image

    Answered by khrisell on June 17, 2013 at 01:03 PM
    Kristen.Hewitt@airrosti.com is NOT in the bounce list

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com

    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    You can send us email at support@jotform.com

    Thank you for using JotFrom!