- KristenAsked on June 17, 2013 at 12:04 PM
I apologize for a second post. Your forum will not allow me to post a reply in my other post.
Is there anyone I can speak to in regards to this matter over the phone or email? Our exchange host is willing to work through these issues, but have little data to go on. We have white listed all the domains as well as the IP addresses that are listed on your help site.
This issues have been ongoing since we started using JotForm and I want to find a resolution as soon as possible.
- khrisellAnswered on June 17, 2013 at 01:03 PMKristen.Hewitt@airrosti.com is NOT in the bounce list
Make sure that all of your form's email alerts (on each form) are set this way
-SENDER EMAIL : firstname.lastname@example.org
Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Have you checked your spam folder?
Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.
You can send us email at email@example.com
Thank you for using JotFrom!