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MaxieMediaGroupAsked on May 5, 2020 at 2:36 PM
Hello,
The form looks one way when I edit it, and another way when I preview it. It adds spaces where it's not suppose to, or takes them away.Please help.
Thanks
Page URL: https://form.jotform.com/201184572903150 -
Kevin Support Team LeadReplied on May 5, 2020 at 4:13 PM
I've been checking your form on the form builder and previewing it using the direct form URL as well, here is the result I got on my end:
I've cleared your forms cache, may you please test your form again and see if the problem persists on your end?
If so, please kindly share us some screenshots about the issue you experience on your end?
As attached images via email replies do not reach this ticket, please kindly upload the images following this guide: How to Post Screenshots to Our Support Forum
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MaxieMediaGroupReplied on May 5, 2020 at 6:06 PM
The main problem is in the middle section with the bullets. The spacing isn't the same and there is a space between TM and the word YOU in the preview mode. There isn't suppose to be a space.
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Mike_G JotForm SupportReplied on May 5, 2020 at 7:26 PM
Thank you for the clarification. In your form, please edit the source code of the Paragraph element that has the YOU™ and replace the following:
<sup>TM</sup>
with the following:
™
Please give it a try and let us know if you need any further assistance.
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MaxieMediaGroupReplied on May 6, 2020 at 12:28 PM
Thank you. that fixed that problem but created another. No matter what I do, my background won't show up. I tried re uploading it several times as well as making the file size smaller. But it's still not showing up.
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BJoannaReplied on May 6, 2020 at 1:10 PM
The form background is shown on my end.
I assume that you resolve the issue. In case that the issue is related to an embedded form, please provide us the webpage URL.