Jotform intigration with dropbox messing up directory names

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    Asked on June 17, 2013 at 05:53 PM


    We have jotform integrated with our uploads form and dropbox. When we open our dropbox we used to see a folder that was "first name" "last name" from the form. So if John doe submitted something, there would be a folder in our dropbox called "John Doe".

    But sometime last week that started messing up, and now all the folders appear as a long number like this "237297958231758897", which is very confusing for us. Since we have made no changes, we can only assume this is a jotform bug.


    Please advise.




    Scott Moore

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    Answered on June 17, 2013 at 06:04 PM

    Hi Scott, I think that this is a possible bug that occurred which seems to have reset everything since you say you haven't touched it. This was probably done from when we previously made a correction to other Dropbox Integration issues and this may have caused the inconvenience to you over this so I do apologize about that. Please swap it back to the First & Last Name since it is currently on the Submissions ID's and that is the string of numbers you are suddenly seeing as this should correct the issue you are having but if you have any further problems please let us know.

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    Answered on June 17, 2013 at 07:47 PM
    I can't find a setting to set the name of the folder that's created. I see
    the email sender name is set to "full name". I can't see where submission
    ID is being used anywhere.
    Scott, Redd, Tomoko, Amanda, Syd, & JJ the dog
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    Answered on June 17, 2013 at 09:41 PM


    Here's the settings to chage it back to naming again using their full name.

    1. Go to My Forms.


    2. Click the form and Click Submissions.


    3. Once you are in the submission page, you will see an icon on the upper right corner for the properties. And once you click that, you will see at the bottom is the dropbox "Manage Integration".

    Then click that.


    4. Click and Select the folder name. In your case choose "Full Name"


    This should help you configure your dropbox integration.

    Kindly let us know f you need further assistance on this so that we could help you.

    Thank you for using JotForm.