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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I reduce my 'Upload' amount?

    Asked by defyn on June 17, 2013 at 08:28 PM

    Hello,

    I have seen that on my account I have nearly gone over my 'upload limit'.

    I was wondering how I could reduce this? I have deleted many of my forms from my account, yet the amount did not go down.

     

    Thank you, Jade.

    My Forms hello
  • Profile Image

    Answered by khrisell on June 17, 2013 at 09:10 PM

    Hello defyn,

    Yes if you delete/move uploaded files from your JotForm account 

    Kindly try to do the following:

    1. Log out from your JotForm Account.

    2.  Clear all your browser cache and cookies.

    3. Log-in on your jotform account.

    4. Try to delete again and check if changes will apply this time.

    Let us know if problem persist so that we could further investigate.

    Thank you!

     

  • Profile Image

    Answered by defyn on June 17, 2013 at 10:20 PM

    Thanks for your response Khrisell.

    Unfortuneatly, nothing changed. I tried this on three different broswers, and tried deleting more forms, although, still no change.

  • Profile Image

    Answered by sidharth_kch on June 18, 2013 at 12:37 AM

    @defyn

    I checked your account and refreshed the upload usages. Your current upload space usages is reduced to 78.02 MB from 95 MB.

    Request you to please check your account again.

    Thanks,

    Sidharth

  • Profile Image

    Answered by pinoytech on June 18, 2013 at 12:50 AM

    @defyn

    You can always delete submissions with files attached on your form to free up some space with your upload limits in addition to my colleagues response.

    Feel free to let us know if you need further assistance.

    Thank you!