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    Cloned a survey last week, now all changes made to the clone are lost

    Asked by daveoreardon on June 18, 2013 at 02:38 AM

    Hi.

    I hope you're having a good day. I'm hoping you can help...

    About a week ago (13th June) I cloned a form ("CIOPulse Survey") to a new form ("Clone of CIOPulse Survey"). I then made some significant changes to the clone (replacing a single matrix question with a number of star ratings).

    Today (18th June), I went to edit the clone and found that all my changes had been lost - the clone looked exactly like the original form before any changes were made.

    I just made one small change to the clone to see if the auto-save is working and it is. So I'm a bit stumped on how JotForm has lost the changes I made to the clone last week.

    Do you have any idea how this might have happened? Is there anyway to get the changes back? Could this happen again? I don't want to edit the clone again and find that the changes are not sticking.

    Cheers
    Dave. 

    survey new form JotForm find
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    Answered by daveoreardon on June 18, 2013 at 02:40 AM

    (PS I am using Chrome 27.0.1453.110 m)

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    Answered by sidharth_kch on June 18, 2013 at 03:00 AM

    @daveoreardon

    I checked your account and see that you have updated this form several times on 13 Jun 13. I see that there is one star rating question added to your cloned form.

    The forms will not change on its own. Unfortunately the form currently in your account is the latest one. I am afraid that you may have to redo the changes.

    Thanks,

    Sidharth

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    Answered by daveoreardon on June 18, 2013 at 05:43 AM

    Hi Sidharth

    I spent several hours changing the cloned form on the 13th June. When I opened this cloned form today (18th) all the changes were gone. I then made one single change today to see if auto-save appeared to be working or not. 

    It is frustrating just to be told to redo the changes. How do I know that the next two hours of work won't be lost too?

    And is this a known bug? I see that six other people have reported the same problem this year (saved changes being lost).

    I am evaluating JotForm for use by my company but we don't want to use it if we are going to keep losing our changes.

    Cheers

    Dave.

     

     

     

     

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    Answered by sidharth_kch on June 18, 2013 at 06:37 AM

    @daveoreardon

    This is not a bug and I am sure form doesn't gets changed on its own.

    I am creating a ticket and forwarding your issue to our development team. As soon as there are any updates on this, you will get the notification via this thread.

    Thanks,

    Sidharth

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    JotForm Founder

    Answered by aytekin on June 18, 2013 at 07:08 AM

    One possible explanation might be that you might have opened the same form on multiple windows or tabs on the form builder. Since there is an auto-save feature your changes on one of the windows might be overwritten by the changes made on the other window. 

    I am really sorry to hear you have lost hours of work. We are planning to solve this problem by adding locking to prevent multiple form builders to open same form OR collabaration features so that changes made on a form builder is applied to all open form builder windows and they do not overwrite each other. 

    For the future, I'd recommend using clone feature to take snapshot backups of your form while working on it. So that if something like that happens again you can at least go back to a recent version. 

     

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    Answered by daveoreardon on June 18, 2013 at 08:31 AM

    Hi. Yes, that is a possible explanation - I just tried having multiple tabs open and the edits made on one tab were overwritten by the auto-save on the second tab.

    Thanks for the suggestion. I'll be careful about not using multiple tabs and will make 'backups' as per your advice.