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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When creating a 'Purchase Order' form, my customers don't get asked to

    Asked by bexrotica on April 25, 2011 at 04:55 AM
    When creating a 'Purchase Order' form, my customers don't get asked to submit a payment, after the form is complete. Please help.

    This is a re-post of a comment on Order Form Types

    purchase
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    Answered by allanftd on April 25, 2011 at 05:04 AM

    Hi bexrotica,

    Thank you for posting your concern here.

    You can make the purchase order payment field a required field so that your customers won't be able to submit the form without completing the payment fields first.

    Please try this tip and let us know if it works for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT

     

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    Answered by tccflawler on May 25, 2014 at 12:20 AM

    I am having the same issue.

     

    I made the order form required and when I hit submit, I just get the thank-you message.

     

    PayPal is not prompted.