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    I typed in my email address and it tells me that I do not exist?

    Asked by Dru Heldman on April 25, 2011 at 05:53 AM
    I typed in my email address and it tells me that I do not exist? I need to login and modify some forms. What can I do?

    This is a re-post of a comment on

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    Answered by allanftd on April 25, 2011 at 06:09 AM

    Hello Dru,

    Thank you for sharing your concern and we apologize for the inconvenience. It seems that you're using a guest account to create your forms. You must associate this guest account with a free JotForm account by registering to JotForm.

    You should see something like this on the left side when you go to JotForm website:

     

    Just create an account by clicking the button and use your own email address. Your guest account will be automatically merged with this newly created account.

    Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    JotForm Support

    Answered by liyam on April 25, 2011 at 06:09 AM

    Hello Dru,

    I have checked your email address and indeed, I found five forms that uses your email address, although what you have is a guest account.  You do not have a personal login account. 

    What you should do is create a free account by clicking the orange button at the lower part of the username and password sign-in fields. 

    Please make sure that you use the same email address that you have in your forms so that it will automatically be merged to your new free account.

    If you have any other concerns, please do not hesitate to ask.

    Thank you for using JotForm.