What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Condition Does Not Work On Internet Explorer 8

    Asked by Anne on June 18, 2013 at 10:09 AM

     As suggested I'm creating a new thread from my original post -- https://www.jotform.com/answers/230519-My-form-does-not-work-properly-in-IE8-conditional-controls-and-image-#0

    I have a form that I created that works fine on many browsers (including firefox, chrome and ie 10) but doesn't work in ie8.  The problems is that the muti-page Form cuts off where the first conditional controls exists and doesn't show the conditonal fields nor the next button.

    I've attached screenshots of the page in the form that contains the conditional control issue.  Screen shots were taken when the page first loads.  left side is from ie8, right side is from firefox.

    Page URL:
    http://form.jotformpro.com/form/31395365792969

    Screenshot
    problem does not work JotForm POST next screenshots
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    Answered by jefreylandicho on June 18, 2013 at 10:28 AM

    I have tested your form and was able to replicate the same issue. It appears to be a browser compatibility issue that is causing this behavior. I have forwarded your concern to our developers to investigate and provide solutions to this problem. Please expect a response from one of them soon.

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    Answered by Anne on June 20, 2013 at 01:29 PM
    Do you have an eta for a response?
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    Answered by pinoytech on June 20, 2013 at 01:49 PM

    Hi Anne,

    Sorry to say, but we can't provide you and ETA to when this issue sorted out. Don't worry, one of our dev team already assign to work on this and we'll let you know immediately as soon as this issue sorted out.

    Thank you for you patience!

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    Answered by elitetowncars on August 19, 2013 at 02:25 AM

    This is an issue I've had for as long as I have had Jotform running.  The conditions do not work on Internet Explorer.

    My forms
     http://elitetowncars.com.au/booking/
     http://elitetowncars.com.au/quote/

    They are supposed to hide the airport details etc until the customer says YES to being an airport transfer.  Works fine on any other browser.

    Most customers use IE so it makes me look like a 2 bit company.

     

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    JotForm Support

    Answered by Welvin on August 19, 2013 at 10:57 AM

    Hi @elitetowncars,

    Good day! I would suggest to please create a separate thread with your inquiry so we can further assist you there. 

    http://www.jotform.com/answers/answer.php?

    Thanks