Send Emails Later: Cancel scheduled email when autoresponder is deleted.

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    Ruben Zeegers
    Asked on May 07, 2020 at 05:12 AM

    What if my guest canceled the reservation? How can I delete the "day before check-in" autoresponder for that reservation?



    This is a re-post of a comment on Send Emails Later Using Autoresponder Email

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    Amin_N
    Answered on May 07, 2020 at 07:12 AM

    Hi there, Ruben!

    Thanks for reaching out to us!

    Kindly note that deleting autoresponder/submission would not prevent scheduled email from being sent. The moment form is submitted, email is already bound to be sent with the data submitted on the scheduled date it is set to be sent.

    Just a suggestion, how about you include a note in autoresponder email that your respondents can ignore/disregard it if they have already canceled their reservation?

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.