What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I please downgrade my account to the free version

    Asked by sczepiel1 on April 25, 2011 at 07:49 AM


    Please downgrade my account to the free version.  We were selling tickets to school fundraisers and we are no longer need payment capabilities at this time since our event has past.  




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    Answered by allanftd on April 25, 2011 at 08:03 AM

    Hi Sheila,

    Since you are paying through Paypal, please follow the steps below to cancel a PayPal subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thank you for using JotForm. We hope we can help you again in the future.