Can I please downgrade my account to the free version

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    Asked on April 25, 2011 at 07:49 AM


    Please downgrade my account to the free version.  We were selling tickets to school fundraisers and we are no longer need payment capabilities at this time since our event has past.  




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    Answered on April 25, 2011 at 08:03 AM

    Hi Sheila,

    Since you are paying through Paypal, please follow the steps below to cancel a PayPal subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thank you for using JotForm. We hope we can help you again in the future.