What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Header Analysis

    Asked by BeckLawPC on June 18, 2013 at 01:39 PM

    Is there any way to find out "header" info from the person filling out a jotform? When someone emails our office directly, often I can use the header info to determine if the request is a scam, originating from outside the country. Does this make sense?  PS.. we love jotform.. thanks!

    Page URL:
    http://www.becklaw.net

    Emails JotForm office scam
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    Answered by khrisell on June 18, 2013 at 02:24 PM

    Hello BeckLawPC,

    Can I clarify what you are trying to achieve so that we could assist you better on this inquiry?

    Are you trying to make the Email Subject identifiable from which counntry it has originated?

    Or Are you having submission notifications going straight to your spam folder?

    Can you provide more information, let say a screenshot so that we could understand the inquiry better.

    Thank you so much for using Jotform.

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    Answered by BeckLawPC on June 18, 2013 at 02:34 PM

    Hi!

    Yes.. once in a while we suspect the the person(s) filling out the form may be attempting to perpetrate a fraud. Most of those originate from out of the country, asia in particular. They're usually easy to spot just by the construction/language of the request, but unfortunately they're getting better at this. In those few instances it would be helpful to know the country of origin of the person filling out the form. Not a big deal, just curious if possible?

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    Answered by khrisell on June 18, 2013 at 02:44 PM

    Hello,

    Here's a quick guide on how to see the IP address of the person who is filling out the form.

    http://www.jotform.com/help/31-How-to-See-IP-Addresses-of-Form-Submitters

    You can see where the person is coming from when you know the IP address they are using.

    Feel free to let us know if you have further questions or inquiry.

    Thank you for using JotForm.

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    Answered by dinesh-it on June 18, 2013 at 02:48 PM

    Hi, In addition to my colleagues khrisell responce,

    Once you know the IP address, you can Find the Location of the IP address using Some Web Services like this one: http://whatismyipaddress.com.

    Hope this helps you.

    Thank you.

  • Profile Image

    Answered by BeckLawPC on June 19, 2013 at 12:25 PM

    You guys are the best! This is exactly the information I was looking for.  Thank you!

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    JotForm Support

    Answered by abajan on June 19, 2013 at 12:30 PM

    Thanks so much for that feedback. It's always encouraging to know when our users are able to make good use of our recommendations.

    Cheers