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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New profile email will not save. What to do?

    Asked by fmv503 on June 18, 2013 at 02:28 PM
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    Answered by khrisell on June 18, 2013 at 02:53 PM
    I am having challenges understanding exactly what you are trying to achieve. Do you have more information or say an example or screenshot that can help me visualize or understand this issue better? Is this the email notification you are pertaining to? Kindly let us know so that we could assist you better.
    Thank you!
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    Answered by fmv503 on June 18, 2013 at 03:00 PM

    The email in my account. I want to change it.

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    Answered by khrisell on June 18, 2013 at 03:14 PM

    Kindly check this guide on how to configure your email.


    Here's a quick instruction how to get there.

    1. Edit your form
    2. Click on "Setup & Embed" tab
    3. Click on Email alerts
    4. Add new email
    5. Select Notification
    6. Click on Reply-to and Recipient Settings
    7. Change your email address from here 

    Kindly let us know if you need further assistance.

    Thank you for using JotForm.

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    Answered by fmv503 on June 18, 2013 at 04:09 PM

    I   am NOT talking about a form but go to MY ACCOUNT in MY PROFILE to EDIT EMAIL, enter valid email then Save. it will not save. 

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    Answered by KadeJM on June 18, 2013 at 04:20 PM

    Hi Fmv,  I currently see that your account lists your email as vanover@xxxxxx. May I ask what email you are wanting to change it to?

    Please try clearing your form cache and then also clear your browser cache to see if this helps any then try changing the email and saving it again to see if that helps. If the problem is still happening please let us know.

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    Answered by fmv503 on June 19, 2013 at 04:07 PM

    Got it, thank you!