Not emailing notifications out

  • Profile Image
    novelaspect
    Asked on June 18, 2013 at 02:39 PM

    We have asked you about this repeadedly and have not had any resolution.  Our notifications are not being emailed after a new user signs up.  Some times we get a whole batch of emails a few days later.  We cannot opperate like this.

     

    Please get this solved ASAP

     

    My email is warren@novelaspect.com 

  • Profile Image
    khrisell
    Answered on June 18, 2013 at 03:01 PM
    warren@novelaspect.com is NOT in the bounce list Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!