What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not emailing notifications out

    Asked by novelaspect on June 18, 2013 at 02:39 PM

    We have asked you about this repeadedly and have not had any resolution.  Our notifications are not being emailed after a new user signs up.  Some times we get a whole batch of emails a few days later.  We cannot opperate like this.


    Please get this solved ASAP


    My email is warren@novelaspect.com 

    Page URL:

  • Profile Image

    Answered by khrisell on June 18, 2013 at 03:01 PM
    warren@novelaspect.com is NOT in the bounce list Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com

    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!