Unable to upgrade after I Canceled Due to Covid-19

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    delusionmfg
    Asked on May 08, 2020 at 10:26 AM

    Hello

    I am super bummed to see our forms have been shut down to covid :( 

    You guys are not doing anything to help?

    I just tried to resubscribe to the $5/month, but then said I was still out of storage. I tried to then do the $19/mo plan, and it rejected me. Any ideas?

  • Profile Image
    Vick_W
    Answered on May 08, 2020 at 10:57 AM

    Hey there!

    Happy to help you today.

    I would like you to confirm that when you are saying it rejected me? could you please elaborate more about this or if you can provide a screenshot showing the message it shows after rejection?

    Please try using this help guide to get an upgrade and let us know if you find any issues.
    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Thanks.

  • Profile Image
    delusionmfg
    Answered on December 02, 2020 at 09:55 AM
    Hi
    Did you guys delete all my previous data?
    I have been custom for years and looking to find data from previous form
    submissions
    *Robert Idell*
    Owner / DELUSION MFG
    c: 609-705-3940 *(text only)*
    Connect on LinkedIn
    or read my tweets
    ...
  • Profile Image
    VincentJay
    Answered on December 02, 2020 at 10:57 AM

    I recalculated your submission storage and it is now 5,000+ submissions.

    Please check it again and let us know if you need further help. Thank you!