What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Save Form to Continue Later Freezing Issue

    Asked by Barkley on June 18, 2013 at 08:39 PM

    I have created a form using the autosave feature and it freezes.

    Page URL:
    http://form.jotform.us/form/31677371924158

    Freezes
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    Answered by khrisell on June 18, 2013 at 10:44 PM

    May I know in which part it freezes? Are you having any error message?

    Kindly provide more information so that we could assist you better.

    Thank you

  • Profile Image

    Answered by Barkley on June 18, 2013 at 11:30 PM

    It opens but never fully loads.  Click on the link. http://form.jotform.us/form/31677371924158

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    JotForm Support

    Answered by EltonCris on June 19, 2013 at 12:56 AM

    Hi Barkley,

    That's most probably due to the lengthy form you have. To my knowledge the "saving" script keeps running on every changes of the field data so there could be a greater possibility for the form to freeze/hang up. For long forms, we'd suggest to prevent the "immediate" save of the data by unchecking the "Save on data changes". This might help.

    However, if the form keeps freezing, you can try this alternative method. How to Save Forms to Continue Later. This saves the data in the server not on the browser local storage, in other words the data can be accessed anywhere by calling the saved session. Make sure to disable the the Autofill feature in your form first, the one you are currently using.

    Hope this helps. Thank you!