What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reg: Card change

    Asked by medzee on June 19, 2013 at 03:25 AM

    I have paid for a paid version. I want to change the card or cancel the auto payment option. How do I do that?

    card payment option
  • Profile Image

    Answered by sidharth_kch on June 19, 2013 at 03:36 AM

    @medzee

    Subscriptions are set to auto-renew, so at the end of the period, it will automatically charge your credit card.

    If you do not intend to auto-renew, you must cancel the subscription before the end date. Cancelling the subscription will only stop auto-renewal, your account will still stay Premium until the end date.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by sidharth_kch on June 19, 2013 at 03:40 AM

    @medzee

    I checked your account and see that you're paying for your JotForm subscription using Paypal.  This means you can change your credit card details on your Paypal account.

    Thanks,

    Sidharth