Reg: Card change

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    medzee
    Asked on June 19, 2013 at 03:25 AM

    I have paid for a paid version. I want to change the card or cancel the auto payment option. How do I do that?

  • Profile Image
    sidharth_kch
    Answered on June 19, 2013 at 03:36 AM

    @medzee

    Subscriptions are set to auto-renew, so at the end of the period, it will automatically charge your credit card.

    If you do not intend to auto-renew, you must cancel the subscription before the end date. Cancelling the subscription will only stop auto-renewal, your account will still stay Premium until the end date.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image
    sidharth_kch
    Answered on June 19, 2013 at 03:40 AM

    @medzee

    I checked your account and see that you're paying for your JotForm subscription using Paypal.  This means you can change your credit card details on your Paypal account.

    Thanks,

    Sidharth